City News & Video – Waukesha’s Local Adult Store

City News & Video in Waukesha, WI

Rating: 3.7 (60 reviews)
City News & Video storefront in Waukesha, WI

Located at 1606 Pearl St, Waukesha, WI, City News & Video is a unique destination combining an adult arcade with a welcoming atmosphere. Open daily, the store features a diverse range of products, including adult toys, lingerie, and novelty items. Customers appreciate the knowledgeable staff, who are always ready to assist in finding the right products. While the store has received mixed reviews regarding service consistency, many loyal patrons praise its friendly vibe and community feel. Whether you're a long-time customer or visiting for the first time, City News & Video aims to provide a comfortable shopping experience with something for everyone.

What types of products do you offer in the adult arcade?

Unclear based on provided data, but it is likely that the store offers a variety of adult products, including toys, lingerie, and other novelty items, as indicated by customer reviews mentioning these categories.

How knowledgeable is the staff about men's sex toys?

Customers have praised the staff for their knowledge and helpfulness, particularly in finding the right products. This suggests that the staff is well-informed about their offerings, including men's sex toys.

Is the store's cleanliness up to standard for adult theaters?

There are no specific mentions of cleanliness issues in the reviews, but the store has received feedback about its overall presentation, including concerns about misleading hours of operation signage.

Do you have any special promotions on lingerie or adult toys?

Unclear based on provided data, but the reviews do not mention specific promotions. However, one customer did mention a buy one get one offer, suggesting that the store may have periodic deals.

What are your hours of operation, and are they accurately displayed?

City News & Video operates from Sunday to Saturday with varied hours, typically opening at 9 AM and closing between 10 PM and midnight. Some customers have noted discrepancies with the posted hours, indicating a need for better signage.

How do you handle customer complaints or issues with service?

The reviews indicate mixed experiences with customer service, with some customers reporting positive interactions while others have faced rude behavior. It seems that the store may need to improve consistency in handling complaints.

Can I expect a friendly vibe when shopping at your store?

Many reviews highlight a friendly vibe, with long-time customers feeling a sense of community and family at the store. This welcoming atmosphere seems to be a key aspect of the shopping experience.

What makes your store a better choice than other adult shops in Waukesha?

City News & Video is praised for its local charm and knowledgeable staff, which may set it apart from other adult shops in Waukesha. The combination of a diverse product range and a friendly environment makes it a preferred choice for many.

What others say about City News & Video

Customer feedback highlights a mix of experiences at City News & Video. Many reviews commend the knowledgeable and friendly staff, who are eager to assist and provide recommendations. However, there are also concerns regarding inconsistent service and cleanliness, with some customers reporting negative interactions. Despite these issues, the store maintains a loyal customer base that appreciates its unique offerings and local charm. Overall, the atmosphere is described as welcoming, making it a popular choice for those seeking adult products in Waukesha.

Recent Reviews

  • Hunter & Kel are really great! They will help you make the right choice for you. This is part of the Temptations series of stores. They seriously have something for everyone. The combination of head shop with "toy store" is so smart. Support local businesses.
  • Great place. Jet was knowledgeable, kind and a great sales person. She helped me find what I needed and talked me into somethings I didn't need. Please keep up the great customer service and will recommend your business to others!
  • Just came here the other day and received a product for buy 1 get one and misplaced my products. I came back to repurchase and now this person who was very rude and won’t give me their name is stating there’s no such thing and that they been here for a year and a half . Very unprofessional, please choose another store. This incident happened on 8/23/25 9:40pm. Disgusting behavior should not be tolerated and this should be reviewed.
  • Excellent service, but why does your building still say open 24 hours when you close at 10 now? Right now your paint job is annoying false advertising. Pick one or the other…this has been an issue for actual years now.
  • Love this place was a customer before I joined the crew and this place rly does feel like family and have a mom and pop shop type feel to it which is what me and my bf said from the first day we came to get one of my first glass pieces ♥️♥️♥️

Source: Google Places. Generated by your directory builder.