Spencer's in Muskegon, MI
Spencer's, located at 5600 Harvey St Suite 1024 in Muskegon, MI, is a popular retail destination known for its eclectic range of novelty items, gifts, and apparel. With a solid customer rating of 4.4 from 138 reviews, it offers a fun shopping experience for visitors of all ages. The store is open seven days a week, with hours varying from 11:00 AM to 8:30 PM. Customers often praise the friendly staff, particularly highlighting the helpfulness of employees like Bethany. However, experiences can vary, with some customers reporting issues with return policies and customer service. Whether you're looking for unique gifts or just browsing, Spencer's is a must-visit in the Lakes Mall.
What is the return policy for purchases made at the store?
Unclear based on provided data, but it seems that the return policy may be strict, as one customer reported being refused a return on a product purchased the previous day. This suggests that customers should check the store’s return policy before making a purchase.
How clean is the store and its adult arcade section?
Unclear based on provided data, but there are no specific mentions regarding the cleanliness of the store or its adult arcade section. Generally, customers expect a clean and organized shopping environment.
Are there any special promotions on lingerie or men's sex toys?
Unclear based on provided data, but there is no mention of current promotions for lingerie or men's sex toys. Customers are encouraged to inquire directly at the store for any special deals.
What can I expect in terms of customer service during my visit?
Customer service experiences at Spencer's appear to be inconsistent. While many reviews highlight friendly and helpful staff members, there are also reports of rude interactions, particularly with management. It's advisable to visit during busier hours when more staff may be available.
How do prices compare to online retailers for similar products?
Prices at Spencer's seem to be higher than those found online, with one customer specifically noting that a backpack was priced at $75, which they felt was excessive compared to similar items available on Amazon. Shoppers should compare prices before making a purchase.
Is there a wide selection of adult theater merchandise available?
Unclear based on provided data, but there is no specific information about the selection of adult theater merchandise available at Spencer's. Customers may want to visit the store to explore their offerings.
What is the shopping vibe like on weekends in Muskegon?
The shopping vibe on weekends in Muskegon can be lively, as many reviews suggest that busy shopping days can lead to a more engaging atmosphere. However, customer service may vary depending on the staff present during peak hours.
What others say about Spencer's
Customer reviews of Spencer's reveal a mixed experience. Many shoppers appreciate the friendly and helpful staff, with specific praise for individual employees who enhance the shopping experience. However, there are notable concerns regarding customer service, particularly with the return policy and interactions with management. Some customers express disappointment over the perceived rudeness of employees during recent visits. Despite these issues, the store's unique merchandise continues to attract shoppers, although some find prices to be higher compared to online options.
Recent Reviews
- Refused to return product that was bought yesterday saying its against policy even though its not stated anywhere in the store or on the online policy. Store manager was giving us sass and back handed comments
- The girls working today were absolutely wonderful!!! We had a blast shopping. We were greeted right away, & assisted with any questions we had. They were seriously awesome & we will definitely be back again!!!
- Absolutely love this store! Best customer service I have ever experienced. This is one of the last few stores in the mall that I actually enjoy going to. Bethany was the friendliest and the most enjoyable employee I have ever met! She was very knowledgeable about the jewelry and she made sure my shopping experience was great. Thanks Bethany! Will be returning.
- Love the store and the merchandise, but the last several times I’ve been in this store specifically I have been met with awful customer service. Employees are rude and the manager is even worse.
- This tiny hole in the wall is still around today like a blast from the past. I had to go into the shop to get my kids who were taking forever. I was SHOCKED at the prices. $75 for a backpack? With Amazon available to buy the exact same items for half the cost, good luck.