Velvet Touch Bookstore in Grand Rapids, MI
Velvet Touch Bookstore, located at 845 28th St SE in Grand Rapids, MI, offers a diverse selection of adult products, including lingerie and toys. Despite some mixed reviews regarding customer service and product quality, many patrons appreciate the store's variety and helpful staff. The store operates Monday through Saturday from 12:00 PM to 8:00 PM, providing ample time for customers to explore their offerings. While some customers have reported dissatisfaction with pricing and product maintenance, others have found the atmosphere welcoming and the employees friendly. With a rating of 3.9 out of 5 based on 12 reviews, Velvet Touch aims to cater to a variety of adult shopping needs.
What is the selection like for men's sex toys?
Unclear based on provided data, but reviews indicate that there is a great selection of adult toys available. However, specific feedback on men's sex toys is not mentioned, so it might be beneficial to visit the store for a firsthand look.
Are there any discounts available for lingerie?
There is no indication from the provided data that discounts are available for lingerie. One review specifically mentioned dissatisfaction with pricing, suggesting that customers may find the lingerie to be overpriced.
How do employees handle customer service issues?
Customer service experiences appear to vary significantly. While some reviews highlight friendly and helpful employees, others report negative interactions, including accusations of unprofessional behavior. This inconsistency suggests that customer service may need improvement.
What are the store hours for Velvet Touch Bookstore?
Velvet Touch Bookstore is open Monday through Saturday from 12:00 PM to 8:00 PM, and is closed on Sundays. This schedule provides ample opportunity for customers to visit during the week.
Is the store well-maintained and clean?
Reviews suggest that the store may not be well-maintained, with comments about dusty items and overpriced products. This indicates that cleanliness and maintenance could be areas for improvement.
Can I expect help finding products during my visit?
Many reviews mention that employees are friendly and helpful, indicating that customers can expect assistance when looking for products. However, experiences may vary based on individual interactions.
What is the return policy for adult toys?
The return policy for adult toys was not specified in the provided data. It may be advisable to inquire directly at the store for details regarding returns or exchanges.
How often do new items arrive in stock?
Unclear based on provided data, but there is no mention of how often new items arrive in stock. Customers interested in new products should consider visiting the store regularly to check for updates.
What others say about Velvet Touch Bookstore
Customer reviews for Velvet Touch Bookstore highlight a mix of experiences. While some patrons praised the store's great selection of adult toys and friendly staff, others expressed disappointment over pricing and product quality, particularly with lingerie. A few reviews mentioned negative interactions with employees, suggesting a need for improved customer service. Overall, the feedback reflects both positive and negative aspects of the shopping experience, indicating that while some customers are satisfied, others have had unpleasant encounters.
Recent Reviews
- There is no management and no discounts for their dusty old lingerie, Employee didn’t seem to know what they were doing, I work in customer service and this was a very unpleasant experience. Everything was ridiculously overpriced for the age of the items. I Would really love to go back and get a dress, but they wouldn’t even discount it with all the snags and dust on it I couldn’t fathom spending $50🤦🏾♀️
- I just had a very bad time in that store, for the first time I got to know those things and very bad that the employee there has treated me, or is crazy or racist, did not miss anything to call the police, it is unpleasant and a danger that man, should dismiss him immediately, there was no superior to respond for such action, very disappointed I am of that place. I could not even see the things they sell.
- I love it here I find all I want to have here and the employee here is so helpful and friendly all the time and I love everything in here.
- Great selection of adult toys. Friendly and helpful employees.
- Was nice this last Saturday Got a couple things One didn’t work when back today disappointed that they were closed