Spencer's in Florence, KY
Located at 2028 Florence Mall Suite 1098 in Florence, KY, Spencer's offers a diverse selection of unique gifts, apparel, and novelty items. With a rating of 4.2 based on 249 reviews, customers appreciate the variety and fun atmosphere of the store. While many enjoy the helpfulness of the staff, some reviews indicate mixed experiences regarding customer service and return policies. Spencer's is open Sunday from 12:00 PM to 6:00 PM and Monday to Saturday from 11:00 AM to 8:00 PM, making it convenient for shoppers to visit. Whether you're looking for a quirky gift or the latest in adult novelty items, Spencer's has something for everyone. Explore their offerings and enjoy a shopping experience filled with excitement and laughter.
Is this place clean?
Unclear based on provided data, but customers have not specifically mentioned cleanliness in their reviews. However, the store is described as well-stocked, which may imply a certain level of maintenance.
What is the return policy for lingerie and adult toys?
The return policy for jewelry is mentioned in a review, indicating that items must be sealed and unused for returns. However, it appears that exchanges or gift cards are more commonly offered for such returns.
Are there any special promotions on men's sex toys this month?
Unclear based on provided data, but Spencer's often has promotions and sales on various items. It may be worth checking their website or contacting the store directly for current offers on men's sex toys.
How does the staff handle customer inquiries about BDSM products?
Unclear based on provided data, but reviews do not specifically address how staff handle inquiries about BDSM products. However, the store's staff is generally described as helpful.
Is the adult arcade area well-maintained and stocked?
Unclear based on provided data, as there are no reviews mentioning the adult arcade area specifically. It would be best to inquire directly at the store for more information.
What measures are in place to ensure a comfortable shopping vibe?
Unclear based on provided data, but some reviews suggest that the shopping vibe may not always be comfortable due to staff behavior. It may be beneficial for the store to improve on this aspect.
Can I exchange a sealed jewelry item for cash instead of a gift card?
Based on the reviews, customers have expressed frustration with the return policy regarding jewelry, indicating that cash exchanges are not permitted, and only gift cards or exchanges are offered.
How often do you update your selection of adult products?
Unclear based on provided data, but there is no specific mention of how frequently Spencer's updates their selection of adult products. Regular visits may reveal new offerings.
What others say about Spencer's
Customer reviews of Spencer's reflect a mix of experiences. Many patrons appreciate the friendly and helpful staff, especially during busy times, while others express frustration with customer service incidents, particularly regarding returns and perceived accusations of theft. Some customers have noted a decline in the shopping atmosphere, feeling uncomfortable due to staff following them closely. However, many still cherish their visits, reminiscing about their long-time affection for the store. Overall, Spencer's continues to attract a loyal customer base despite the challenges highlighted in some reviews.
Recent Reviews
- Don’t come here if you want to do a return. Ladies/Guys on phone will tell you, you can do return on jewelry “as long as it’s all sealed and hasn’t been used” and when you come in they can’t do that and that I can only do an exchange or a gift card. So now I’m stuck with a gift card for a store I don’t even want to use now that I’m being lied too.just ruined my entire mood and has made me look at this place completely differently.
- They accused my son and nephew of stealing. Had a bag and proof of purchase, but they yelled at them in the store not to be stealing. I made sure they understood they had proof of purchase. Changed my previous review because of this.
- Can't go in here without being constantly asked if I need help. I watched an employee shame a woman on her selections and tell her it was "interesting, that's for sure" me and my friends don't feel comfortable going in here because of how often the same employees will harass us and follow us around the store. Not a pleasant experience. I miss the old, younger cashiers who didn't stalk us around the store. This location has gone down hill.
- Update: My daughter and I have gone to this location several times and the staff is always friendly and helpful and the store is well stocked! Love this location! I purchased a shirt for my daughter online and went to pick it up and the associate that helped me was the kindest lady ever and unfortunately I didn't catch her name, but she was awesome and when I told her I was picking up an online order she said that she would get it since, the store was really busy. She made the whole experience very easy and made me a happy customer. So I will definitely return in the future to this location.
- Always love the store since I was a teenager