Lover's Lane – Castleton in Indianapolis, IN
Located at 6038 E 82nd St in Indianapolis, Lover's Lane – Castleton offers a unique shopping experience for intimate products. With a rating of 4.1 from 30 reviews, this store is known for its bright and inviting atmosphere, making it a pleasant place for shopping. Customers have praised the staff for their helpfulness and knowledge, particularly in assisting with product selection. Whether you're looking for lingerie, toys, or gifts, the store provides a wide variety of options to suit different preferences. Operating hours are Monday to Thursday from 12 PM to 8 PM, and Friday to Saturday from 12 PM to 9 PM, ensuring ample time for you to explore the offerings. Visit their website for more information and to discover the latest products.
What is the cleanliness level like at this adult arcade in Castleton?
The cleanliness level at Lover's Lane – Castleton appears to be well-maintained, as customers have noted a bright and pretty interior that contributes to a welcoming shopping experience.
How knowledgeable are the staff when it comes to men's sex toys?
While the reviews did not specifically mention men's sex toys, the staff's overall knowledge and helpfulness suggest they are likely well-informed about the products available for all genders.
Are there any special promotions on lingerie or intimate products?
Unclear based on provided data, but special promotions are not mentioned in the reviews. It may be beneficial to check their website or inquire in-store for any current deals on lingerie or intimate products.
What is the return policy for defective items purchased here?
The return policy for defective items was not explicitly detailed in the reviews. However, one customer expressed frustration over a defective toy and lack of follow-up from customer service, indicating potential issues with returns.
How welcoming is the atmosphere for first-time shoppers?
First-time shoppers generally find the atmosphere welcoming, with several reviews highlighting the friendly demeanor of the staff, which enhances the shopping experience.
Can I expect personalized assistance when shopping for gifts?
Yes, customers can expect personalized assistance when shopping for gifts. Reviews indicate that employees are attentive and willing to help customers find the right products for their needs.
Is there a wide selection of products for different preferences?
Yes, there is a wide selection of products available to cater to different preferences, as customers have mentioned various items during their visits.
How does this location compare to others in terms of customer service?
This location has received mixed feedback in terms of customer service. While many customers praise the helpful staff, others reported negative experiences and suggested that other locations may offer better service.
What others say about Lover's Lane – Castleton
Customer reviews highlight a mix of experiences at Lover's Lane – Castleton. Many patrons appreciate the friendly and knowledgeable staff, particularly mentioning employees like Ruby and Coner for their exceptional service. Shango also received praise for making customers feel welcome. However, some reviews express dissatisfaction, particularly regarding a negative experience with defective products and perceived intrusive customer service. Overall, while the store is recognized for its welcoming atmosphere and helpful staff, there are concerns about consistency in customer service across visits.
Recent Reviews
- Ruby was so incredibly helpful. She even taught me something about the product I was shopping for and how to choose the safest one for my personal wellbeing. The store was bright and so pretty inside. It gives a welcoming and relaxing vibe and makes shopping for intimate products a pleasant experience. Way better than Hustlers.
- Coner thank you I was in and out I don’t like to shop so whatever question I had he knew the answer immediately big help and even helped me choose the right outfit for occasion. Give this employee a raise he deserves it if not management!! Castleton lovers lane is where it’s at !!! Go see Coner !!!
- Today I went to lovers Lane to pick up a birthday gift. I haven’t been to lovers lane in about three years. Upon entering into the store, a gentleman name, Shango greeted me and made me feel welcome. He was genuine and professional. Shango assisted me with my needs and interests throughout the store. Thank you for your help and customer service because we don’t see customer service since COVID-19. This world is every man for his self now … no love anymore. I definitely will be returning to Lover’s Lane and look forward to doing business with you guys at the castleton location.
- Worst location. Got a defective toy. Called the number did the support email. They took my information to pass on to management and heard nothing back. Worst customer service ever filing dispute w the bank. Been shopping w this company for over 10 years the Chicagoland locations are much better. Don't waste your money here go to cirillas instead. Waste of $60+ so disappointed
- PLEASE READ AND TAKE CAUTION! Me and a friend went to this location on Sunday Feb.12th. As soon as we walked in, CONNER (a short caucasian male sales associate with glasses and brown hair) meet us right at the door and asked for our IDs. I did not think this was weird until I realized he ONLY asked us, no other customers entering the store. As we’re looking at products, Conner and the other sales associate (did not get her name) hovered over us the entire 30 minutes we were in the store. Every time we went to look or pick something up, Conner proceeded to tell us about the item, without us even asking. It was to the point we could not even shop in peace. The only time we were given space was when we were in the dressing room. Which I want to say the dressing rooms have notes posted saying that their employees are rewarded for catching shoplifters and they also use “secretive” cameras/ software to catch thieves. Again, when we exited the dressing room, we were followed. Up until we checked out. Even AFTER I checked out, I was waiting on my friend to get done so I was smelling the perfume. The female associate hovered over me. Despite there being 3-4other customers in the store. I was made to feel very uncomfortable and unwelcome. We did not have big purses, clothes, or coats on. I have never experienced this treatment at the Greenwood location. And if you’re wondering, yes we are women of color. Based off how we were treated, and the fact that they have notes all over the store saying they have a reward system to catch thieves, I can’t help but think this was racial motivated. Of course the employees would say otherwise.