Spencer's in Peoria, IL
Located in Northwoods Mall, Spencer's in Peoria, IL, offers a diverse range of unique gifts, adult novelties, and fun merchandise. With a rating of 4.2 from 115 reviews, the store is known for its wide selection of products, including body jewelry and adult toys. Customers have praised the store's inventory but have also reported mixed experiences regarding customer service. While some associates have provided excellent support, others have been criticized for their upselling tactics and perceived judgmental attitudes. Spencer's is open seven days a week, making it convenient for shoppers to explore their offerings. Whether you're looking for a fun gift or something more personal, Spencer's aims to cater to all your needs.
What is the return policy for jewelry and body accessories?
Unclear based on provided data, but typically, return policies for jewelry and body accessories can vary by store. It's advisable to check with Spencer's directly or refer to their website for specific details regarding returns and exchanges.
How clean is the store, especially in the adult arcade area?
Unclear based on provided data, but customer reviews do not specifically mention the cleanliness of the store or the adult arcade area. Generally, stores like Spencer's prioritize cleanliness, especially in areas where intimate products are sold.
Are there any upsell pressures when purchasing adult toys?
Yes, based on customer reviews, there have been reports of upsell pressures when purchasing adult toys. Some customers felt judged or uncomfortable due to aggressive upselling tactics by certain employees.
Can I expect respectful service when shopping for lingerie?
Unclear based on provided data, but the reviews suggest that experiences with respectfulness vary. While some customers had positive interactions, others reported feeling judged, particularly when purchasing intimate items.
How does the store handle complaints about employee behavior?
Unclear based on provided data, but it seems that complaints about employee behavior may not be effectively addressed, as some customers felt their concerns were dismissed. It's recommended to speak with a manager for serious complaints.
What types of men's sex toys are available in Peoria?
Unclear based on provided data, but Spencer's typically offers a variety of men's sex toys. For specific products available in Peoria, it's best to visit the store or check their website.
Is there a knowledgeable staff member who can assist with product selection?
Yes, some reviews indicate that there are knowledgeable staff members, like Victoria, who can assist with product selection and provide helpful information without rushing customers.
Do you offer any discounts or promotions for first-time buyers?
Unclear based on provided data, but many stores offer discounts or promotions for first-time buyers. It's advisable to check Spencer's website or inquire in-store about any current offers.
What others say about Spencer's
Customer reviews for Spencer's in Peoria reflect a mix of experiences. Many customers appreciate the store's variety of products and some report positive interactions with helpful staff. However, several reviews highlight negative experiences with specific employees who were perceived as judgmental during upselling attempts, particularly in the adult product section. These interactions have led to feelings of discomfort among shoppers, contrasting with the positive feedback regarding knowledgeable and respectful service from other associates. Overall, while the product selection is well-received, the customer service experience appears to vary significantly, impacting overall satisfaction.
Recent Reviews
- The store itself was fine but the girl who rang me up made me feel very judged because I did not accept both of her upsell attempts. I purchased an adult massager and a set of nipple rings. When suggested I purchase the cleaners for both I said no thank you I have that covered and the girl behind the counter scoffed and said ok in a way that made me feel like I was dirty for not purchasing their cleaning supplies. This is why people choose to purchase online rather than in store. Do better.
- never felt so judged over what I used to clean my piercings. she asked and i was honest and said i literally wash my face with dial antibacterial soap (i know super drying dont even say anything) then after being told how that “will cause soap buildup” even though I have been doing this for upwards of 7 years and have had NO issues or buildup that i’ll just use salt and water because I didnt want to buy their cleaner. Felt even more judgement based off the look and way she told me to use saline and that what I was doing was improper. Guess what saline is? SALT AND WATER. I get you’re trying to add on and sell your stores piercing cleaner, do it without the judgement.
- Me and my friend walked into spencers with complete judgment for the 2nd time with the same employee. Didn't catch the name but he/she is tall and very disrespectful and ego based. You can't miss them. Second time we walked in and my friend was buying a female stimulation device. She was already anxious enough to buy it and even put it on the counter upside-down to hide it better. The male employee rudely insisted on buying their wipes and my friend said she already had some for that purpose. He asked quote on quote "how many do you have left?" My friend said 50 the employee rudely said "well there's only 20 in a pack" even though she didn't buy them from spencers. Then he goes on talking to her about infections basically calling her "nasty" IN FRONT OF OTHER CUSTOMERS!! They even RAISED THEIR VOICE so other customers could hear. I had to step in and straight up say that we DID NOT want to buy their "special" $5 wipes. Over all terrible experiences from this location due to this employee. Do better on hiring people!!!!
- Bought a set of earring from this company on 11/02/24 and i had them maybe 2weeks they broke I got on the online chat and talked to someone and explained everything to them! I set them the receipt and pictures! I was going to ask for a refund but I figured no I’ll give it another shot and I got a new set completely from the first set! The came I put them in great! I took them out to clean them and my ears and they broke again! So I got back online and chatted with a woman named Nina and she told me because earrings are not classed as body jewelry they can’t refund me the money? Since when is earrings not part of belly rings, tongue rings, eye brow rings? It’s all body jewelry! So I asked if I could talk to a manager Nina told me that the response she gave me was from the manager! I said ok let me talk to someone higher up than them! She said there is no one else! I sent Nina the receipt for the first purchase and the second order I sent her the email for that, I also sent her pictures of the earring and what it looks like now! She said no I can’t because it s not “body jewelry “. So I asked for names of her and the manager she said hers was Nina and the managers was Irene and they are from New Jersey! She also told me she was from the corporate office, but then told me if I wanted to call the corporate office I could and gave me their number! My word of advice DO NOT BUY JEWELRY FROM THIS PLACE EVER! It’s a waste of money! I ordered from temu online for alot more for my money and they are better quality! I not only lost 15 dollars I also am out not one but two things of earrings because both sets broke! I also have the receipt from the first purchase also!
- I had an amazing experience at this location. The associate Victoria made my day! She was so helpful and respectful while I struggled to make a decision. She was knowledgeable about the stores inventory and knew exactly where to look and how to find my requested searches. If you're like me, I don't like being rushed or pressured while shopping. Luckily I found a store and associate who gave me a great experience. Thank you Spencer's for your great customer care, acceptance, and knowledgeable help.