Lovers Playground in DeKalb, IL
Located in DeKalb, IL, Lovers Playground offers a diverse selection of adult products, including toys, lingerie, and more. With a commitment to providing a welcoming atmosphere, the store caters to all customers looking to explore their desires. The staff is knowledgeable and ready to assist you in finding the perfect items to enhance your experience. However, customer experiences have varied, with some noting issues with staff professionalism. Operating hours are convenient, with late hours throughout the week. Whether you're a local or just visiting, Lovers Playground aims to provide a unique shopping experience tailored to your needs.
Is this place clean?
Unclear based on provided data, but customer reviews do not specifically mention the cleanliness of the store. A general sense of discomfort from some patrons may suggest that cleanliness could be an area for improvement.
What is the selection like for men's sex toys in DeKalb?
Unclear based on provided data, but the reviews do not specifically mention the selection of men's sex toys. However, customers have noted a decent selection overall, which may include items for men.
How is the customer service at this adult arcade?
Customer service at Lovers Playground has received mixed reviews. While some customers praised the staff for being knowledgeable and helpful, others reported rude and unprofessional behavior from certain employees, which detracted from their shopping experience.
Are there any age verification policies I should know about?
Yes, there are age verification policies in place. Customers are required to show ID upon entry, and reviews indicate that this process can be strict, with some customers expressing frustration over the acceptance of ID types.
What kind of lingerie options do you offer?
Unclear based on provided data, but the reviews do not provide specific details about lingerie options available at Lovers Playground. It may be worth checking their website or visiting the store for more information.
How do staff members handle customer inquiries about products?
Staff members have been noted to handle customer inquiries with varying degrees of effectiveness. Some customers reported positive experiences with knowledgeable staff, while others felt that certain employees were unhelpful or rude.
Is the store environment safe and respectful for all customers?
Customer safety and respect appear to be significant concerns based on reviews. Some patrons reported feeling uncomfortable due to staff behavior, which suggests that improvements may be needed to ensure a welcoming environment for all customers.
What measures are in place to ensure a pleasant shopping experience?
To ensure a pleasant shopping experience, it seems that the store could benefit from improved staff training and a focus on customer service. Positive interactions have been noted, but addressing the concerns raised in reviews could enhance the overall experience.
What others say about Lovers Playground
Customer reviews of Lovers Playground highlight a mix of experiences. Some patrons praise the helpfulness and knowledge of the staff, particularly mentioning a manager named Danielle who was noted for her excellent customer service. However, several reviews express dissatisfaction, particularly regarding staff behavior, with reports of unprofessional interactions that made some customers feel uncomfortable. The store's cleanliness and the age verification process have also been points of contention, with some customers questioning the necessity of strict ID checks. Overall, while some visitors have had positive experiences, others have raised concerns about the environment and customer service.
Recent Reviews
- My two friends and I had a really uncomfortable experience here. The cashier was extremely unprofessional—he hit on one of my friends, asked me to get her number for him, and wouldn’t take no for an answer even after she told him she had a girlfriend. He continued making inappropriate comments about both of our appearances and even said “damn” (in a sexual way) as we were leaving after clearly rejecting him. The whole interaction made us feel unsafe and disrespected. We will not be returning and do not recommend this place to anyone looking for a safe and respectful shopping environment.
- me and my husband were looking to spice up our one night here in dekalb, we were immediately stopped and asked for id. My husband only had a picture of it and the employee would not accept it despite his full sleeve tattoo. I understand age verification to avoid youngsters messing around in the store but i feel id scanning is not necessary and it smelled like old wet carpet in there
- Decent selection but good grief could your staff perhaps find something positive about life? Cashier was completly rude and unhelpful. Perhaps if you took off that double mask maybe you could get some oxygen to your brain to be the customer service hero you were meant to be.
- Customer Service is the BEST. The Cashier knows the products and is extremely helpful. I brought a “man” friend in with me, he had never been there before. The Cashier made him feel comfortable, that was important to both of us. He has returned, on his own.
- My husband and I would really like to thank the manager Danielle. We were very iffy on trying some new things. She was GREAT at answering questions, knowledgeable of products, very easy to talk to, and made it a very enjoyable experience. We will be back.