What others say about Cirilla's

Customers consistently highlight the friendly and knowledgeable staff at Cirilla's, particularly Gwen, who is commended for her helpfulness and professionalism. Many reviewers express satisfaction with their shopping experience, noting the store's variety of merchandise and the staff's ability to make informed recommendations. However, there are mixed feelings regarding post-purchase service, especially concerning exchanges without receipts. Overall, the store is recognized for its welcoming atmosphere, though some customers have encountered challenges with customer service consistency.

Recent Reviews

• I shopped at CIRILLAS for the first time today. I had heard great comments about the store, variety of .erchandise, and staff. The comments weren't wrong. Gwen assisted me in my search for specific items and offered a number of alternative suggestions. I was looking for two items, but actually bought three. Thanks Gwen! I will definitely be back.
• Gwen helped me, and honestly they made perfect choices. I looked and felt amazing… still do, I was nervous with some of the items but I ended up looking better than I thought.
• Gwen was so helpful. she was very good at explaining things, how they worked. showed me different options that I could have. She was super friendly, very nice , very professional, very informative. all around completely awesome 😊
• Unfortunately, I have had to change my review, due the events following… …when we (me & my boyfriend) visited the store to purchase specific outfits for a themed party we were attending the following weekend. Our shopping experience was fantastic & the clerks (a female with short hair AND a male with longer hair) were both jovial and engaged us in friendly conversation during the checkout process. I even remember the topic of our palaver, the "fun" of training new employees. During our discussion the male clerk asked my boyfriend if he wanted a receipt and my boyfriend, having been caught off guard by the question, replied that he guessed he didn't need one as we were paying with Venmo & therefore would have a receipt of sale through the Venmo app if there was an issue. At this, neither clerk responded so we took our purchases & were on our way. The next day we were informed that the theme for the party was changed but, luckily, color was the only issue concerning our apparel. We were too busy that day to stop into the store to exchange for the correct colored clothes so we decided to go the following day & do just that. I also remember our concern regarding the receipt but we both remembered the visit so fondly & recalled them mentioning training someone because there were so few people needed for operation. We assured ourselves that at least ONE of the clerks would be there & (hopefully) remember us from the day before OR we could show them our (unopened) merchandise while explaining our situation & maybe let us at least exchange them for the correct color. We were delighted to see the same female clerk when we entered the shop & having not even taken our purchases out of the vehicle let alone out of the bag we brought the signature Cirilla's bag to the counter ready to tell her our dilemma & have her help us decide on the next plan of action. But before we could even say hello she pointedly said there was nothing she could do. When we tried to ask if there was anything or anyone else who could help & TRIED to explain the situation she coldly & quickly cut us off & said that without a receipt she could do nothing. It was as if the courteous salesperson from the day before last never existed or became a completely different person. We then suggested that they train their new employees to NOT give an option for a receipt while making the decision to never shop there again. We have since not gone back to that particular specialty shop & have shared the details of our experience with our (many) mutual, like-minded friends & acquaintances.
• I was immediate greeted upon entering the store and asked if I needed assistance. Gwen patiently and knowledgeably answered my questions so that I could make an informed decision. She made me feel both comfortable and confident in my purchase. Will definitely be returning!! Thanks Gwen!!