Lover's Lane – Royal Oak in Royal Oak, MI
Located at 27246 Woodward Ave, Royal Oak, MI, Lover's Lane offers a diverse selection of adult toys, lingerie, and gifts. With a rating of 4.1 based on 43 reviews, customers appreciate the welcoming atmosphere and knowledgeable staff. The store is known for its great organization and cleanliness, ensuring a comfortable shopping experience. Lover's Lane also features a Members Only rewards program and various promotions, making it a popular choice for couples looking to explore new products. Open Monday to Saturday, with extended hours on Thursdays and Fridays, this store makes it easy to shop at your convenience. Visit their website or call (248) 549-9475 for more information.
How knowledgeable is the staff about men's sex toys and lingerie selections?
The staff at Lover's Lane is noted for their extensive knowledge about men's sex toys and lingerie selections. Customers have reported receiving informative assistance without feeling pressured, indicating that the staff is well-trained and approachable.
What are the store's policies on returns for unopened items?
The store has a strict no return policy for unopened items, which has been a point of contention for some customers. They express frustration over the inability to return products even when they appear unused, as the policy is enforced due to concerns about product integrity.
Is the Royal Oak location known for its cleanliness and organized layout?
Yes, the Royal Oak location is recognized for its cleanliness and organized layout. Customers appreciate the tidy presentation of products, which contributes to a comfortable shopping experience.
Are there any upcoming promotions or rewards programs available for members?
Lover's Lane offers a Members Only rewards program and frequently runs promotions. Customers have mentioned being informed about upcoming sales and deals, suggesting that the store actively engages with its loyal clientele.
How does the store ensure the security of gift card transactions?
There are concerns regarding the security of gift card transactions, as one customer reported issues with a gift card balance being used without their knowledge. This raises questions about the security measures in place for gift card management.
What type of adult arcade options do you have for couples?
Unclear based on provided data, but it's common for adult stores like Lover's Lane to offer arcade options for couples. It would be best to inquire directly at the store for specific offerings.
Can I expect a comfortable and discreet shopping experience here?
Yes, customers can expect a comfortable and discreet shopping experience at Lover's Lane. Reviews highlight the staff's caring approach and the store's focus on creating a welcoming atmosphere for all shoppers.
Is there easy parking available at the Royal Oak location?
Yes, there is easy parking available at the Royal Oak location. Customers have noted the convenience of parking, making it easier to visit the store without hassle.
What others say about Lover's Lane – Royal Oak
Customers frequently commend the staff at Lover's Lane for their helpfulness and product knowledge, creating a welcoming environment for shoppers. Many reviews highlight the store's cleanliness and organized layout, enhancing the overall shopping experience. However, there are concerns regarding the strict return policy for unopened items, which some customers find frustrating. Additionally, a few reviews mention issues with gift card security, raising questions about the store's transaction safety. Overall, the majority of feedback reflects a positive experience, particularly with the staff's discretion and willingness to assist.
Recent Reviews
- We was greeted as soon as we walked in and was asked if we needed any help. Staff member who helped us was extremely helpful and answered all our questions without making us feel like we were a nuisance. She was informative about the products and helped us I will definitely go back
- Great selection and very helpful staff. Although I was cheated on before having a chance to use $500 in items that were purchased and they have a strick no return policy even you can tell nothings been opened, they say people can buy seals on Amazon. Id you were to take an original seal off it would still rip off the cardboard with the color and printing of the packaging.
- Absolutely LOVE Lover's Lane! They always have the best selection to buy exactly what youre looking for, and to find even more sexy surpirsed of what you're weren't;) LOVERS has always had the most amazing Members Only rewards program and promotions! The Royal Oak location is especially clean and well I organized! Youll always have yourself a fun, relaxing, and most importantly, COMFORTABLE shopping experience here at the Lane for Lovers!
- Great store, fantastic service. Discreet, kind and caring. Completely willing to answer any questions we had. Sale associate we dealt with had complete knowledge of the store (She was awesome). Also, informed us of upcoming sales and coupons. I would definitely recommend this location for any couple. Safe location, and E-Z Parking!
- My name is Lauren and I purchased a gift card from the Lover's Lane in Royal Oak MI on 8/19/22 for $100 for a friend's bachelorette party. My friend then attempted to use this gift card a year later, and was told someone had already used the balance. I was so embarrassed! I called the customer service line, where Emily was very kind and professional in trying to resolve this issue. She asked me if I knew a person named Ashley (?), who I am assuming is the person who ultimately stole the gift card balance. Emily stated it is policy that she is unable to tell me who used it, or what was purchased with the card. She also stated that it was not an employee of the store who redeemed the card, but that since the card was not in my possession (the person who received it as a gift has it, but I could get if needed) that the company would not consider this purchase as fraudulent. I am concerned because how is the company able to determine that the card was not redeemed by an employee or an associate of said employee? No one of that name would have had access to the gift card. The recipient thought that there was an expiration when she tried to use it. It is my understanding that gift cards don't expire, but apparently the number was stolen? I now believe this may be a security issue, and that the number was accessed from the Lover's Lane system; as it was not entered online or used prior to the recipient attempting to purchase in store. I really would like to resolve this issue, and get back the $100 on the gift card; have a new one issued; or receive a credit on my credit card. I have never had issues with Lover's Lane prior to this, but this experience has really soured my opinion. I would like to be able to purchase a gift card with the confidence that when the recipient is ready to use it, the balance will be there. I no longer have that confidence in Lover's Lane. I'm now concerned, wondering how secure my credit card information is in the Lover's Lane database. I would appreciate any help resolving this issue.