What others say about Fantasy Gifts

Customer reviews of Fantasy Gifts highlight a contrasting experience. While some shoppers appreciate the knowledgeable and down-to-earth staff, many others report feeling uncomfortable due to rudeness or lack of assistance. Instances of staff demanding ID and staring at customers have been noted, leading to negative impressions. Conversely, there are positive remarks about the helpfulness of certain employees. This dichotomy suggests a need for improved customer service to enhance the overall shopping experience.

Recent Reviews

• The lady working asked my boyfriend and I if we needed help finding anything when we first got there and we told her no and that we would let her know if we needed anything. We didn't have any bags/backpacks and/or big hoodies/masks to make us look suspicious at all. The lady helped another customer a couple minutes after staring us down while we were looking at things. We immediately felt uncomfortable with her staring and I even stared back at her at one point in which she finally turned her gaze elsewhere. We then walked into the conjoined room that has more things and I felt eyes on me again. This was maybe a minute or 2 after. I turned around and her entire body was turned to face us and she was standing with her back to the counter with her hands crossed in front of her staring at us. I rolled my eyes at her and we started looking at the DVDs. I then heard her helping someone else I think and a minute later (we were still looking at the DVDs, and mind you the discs aren't actually in the cases so even if I wanted to steal a ten dollar dvd, there wouldn't be anything in it because they're behind the counter so idk why she felt the need to bother us again), so I finally stated loudly without turning around , "I told you we would let you know if we wanted your help" and she said ok. She then attempted to make a joke at check out, I suppose to cut the tension that she made, and she made eye contact with me and I just stared at her the entire time. I didn't catch her name as they obviously don't wear name tags but she was short and kinda chubby and had brown thinning hair that went to her shoulders. We wanted to buy/look at more stuff but she made us feel so uncomfortable.
• I went in to purchase items. When I walked in they demanded my ID, I do understand they have to I'd everyone but I'm a 47 year old women. That's not the problem though the women that asked for it was very rude. If you want people to visit your store you should probably greet them with a better attitude, needless to say I walked out without buying a single thing. Also all the items are not priced. After entering the store I was never asked if I needed any help with anything. I will not be visiting the place again and will be telling everyone I know how bad the customer service is at that location.
• I'll never go here again after dealing with the woman working here. Just straight up rude to both me and my fiance, lady if you hate your job so much, find a different one… people like you are the reason places lose business.
• I have bought several things here and the staff has always been very helpful and knowledgable. They are very down to earth and not judgemental.
• Been shopping at other franchise locations for many years and really like their products, but I walked out today after the guy running the place made me really uncomfortable with his rude and gruff demeanor. I'd never return to this location. Wanted to buy a bunch of outfits for a vacation and gave up.