What others say about Temptations

Customer reviews of Temptations highlight a mix of experiences, particularly around customer service and store procedures. While some patrons enjoyed friendly interactions with staff and noted the cleanliness of the store, others expressed frustration with the entry protocols and perceived rudeness from employees. The store's atmosphere is generally described as welcoming, with a good selection of products. Positive reviews emphasize the helpfulness and knowledge of staff regarding product recommendations, while negative experiences center on communication issues and the handling of customer inquiries. Overall, the store maintains a balance between allowing customers to browse independently and providing assistance when requested.

Recent Reviews

• It's what you'd expect your carded at the door they have loads of different stuff to look at. i didn't really interact with the workers, but they seemed ok. There is nothing really special about the place. There's nothing wrong with that, though. I did trip on the floor even tho there is a sign. Nice selection!
• On the evening of today, I attempted to make a purchase at Temptations, located at 9800 W Greenfield Ave, at approximately 7:45 PM. Upon entering the establishment, I noticed an absence of clear signage regarding the entry procedure. I approached the front desk, where two female staff members requested to see my ID. I complied, stating, "Certainly, may I also purchase an item from your front counter case at the same time?" The staff members responded, "This is not how that works." I subsequently retrieved my ID and placed it on the counter adjacent to the second staff member, while I examined the items in the front counter case. Both staff members refused to accept my ID in this manner and insisted that I hand it directly to one of them, which I ultimately did. Feeling perplexed by the situation, I sought clarification regarding the store's procedures, explaining that I was unaware of the proper protocol for entering the store. One staff member informed me that there was a designated area in which I was required to stand while the scanning process was completed, specifically indicating the location of a metal detector. I asked her where was the posting stating that, which she failed to provide. I inquired how I could have known about this requirement without any posted guidelines. In response, she refused me service and labeled me as "ignorant" of the rules. I expressed that referencing the term "ignorant" toward a customer was not an appropriate. She countered by suggesting that I was unfamiliar with the definition of the term. I articulated that insulting my intelligence was equally unkind. At that point, she threatened to involve law enforcement. I immediately requested the contact information for a supervisor, manager, or owner to review the surveillance footage of this incident. Both employees declined to provide this information. Subsequently, one staff member claimed to have contacted her manager in the back office of the store. Without allowing me the opportunity to present my side of the story or conducting a thorough investigation of the matter through video evidence, they reportedly conveyed that their staff members were validated in their actions and recommended that the non-emergency police be contacted. I indicated that such measures were unnecessary and that I could leave without further issue. Throughout this exchange, I remained composed and did not raise my voice or use inappropriate language. It was disheartening to witness such an excessive response for a situation involving the placement of my ID on the counter. The level of customer service I experienced was exceedingly disappointing. There appeared to be an inclination among the staff to escalate the situation rather than accept my ID and purchase. I can only hope this experience does not reflect the broader standards of management within the establishment. The owner of Temptations consequently lost a transaction of $100 that I had intended to spend. In conclusion, it is essential for customers to be aware of the unwritten rules when shopping at this establishment. Patrons are required to stand in a designated area and must hand the ID to the staff using their right hand, which should be received in the staff’s left hand. Kindly placing an ID on the counter directly in front of the staff's reach may result in unnecessary interventions from law enforcement, according to their reported practices. Furthermore, I would like to clarify that I did not navigate throughout the entire store; rather, I remained at the front counters for the duration of my visit. I also complied with providing my ID, which the staff could have simply took it from the counter. It is my recommendation that the two staff members involved undergo customer service training to enhance their professionalism. This serves as a cautionary note for other consumers who wish to conduct business at this location. I sincerely hope that others do not encounter the same unprofessional rude experience that I did this evening.
• I meet a lady there name T she was very nice and very funny even through the store was packed , the store was very clean and I will be coming back 🙂
• Great customer service! The two gals were super friendly, knowledgeable about lube and their glass smoke pieces!
• It's an adult store. Very clean, people there know their stuff and are a great help if you need/want it. But will leave you to yourself till you ask for help. They will watch to make sure you aren't doing things you're not meant to. I have never felt like they are doing too much. On the other hand I see them doing the things that they need to do to keep the store stocked. They have a great balance.