Sara’s Secret: Adult Store in Dallas, TX

Sara's Secret in Dallas, TX

Rating: 4 (16 reviews)
Sara's Secret storefront in Dallas, TX

Located at 5946 Lyndon B Johnson Fwy, Dallas, TX, Sara's Secret is a premier adult store offering a diverse selection of lingerie, toys, and accessories. With a commitment to customer satisfaction, the store is known for its friendly staff and welcoming atmosphere. Customers have praised individual employees for their helpfulness and professionalism, making first-time visits less intimidating. Whether you're looking for something specific or browsing for fun, Sara's Secret aims to provide an enjoyable shopping experience. The store's hours are convenient, operating from 1 PM to 9 PM on Sundays and 11 AM to 11 PM on Fridays and Saturdays. Visit their website for more details and to plan your visit!

Is this place clean?

Unclear based on provided data, but customer reviews do not specifically mention the cleanliness of the store.

What is the exchange policy for lingerie and other items?

The exchange policy appears to be strict, with one customer reporting that they were not allowed to exchange an item without a receipt, despite the item being unworn. This suggests that all sales may be final, but clear signage is reportedly lacking.

Are there any special discounts for first-time visitors?

Unclear based on provided data, but there are no mentions of special discounts for first-time visitors in the reviews.

How knowledgeable are the staff about adult toys and lingerie?

The staff at Sara's Secret seem to be knowledgeable about adult toys and lingerie. Customers have specifically praised employees like Kianna and Levy for their expertise and helpfulness.

Is there a variety of sizes available for lingerie?

Unclear based on provided data, but the reviews do not indicate whether a variety of sizes is available for lingerie.

What are the store hours, especially on weekends?

Sara's Secret has convenient store hours, operating from 1 PM to 9 PM on Sundays and from 11 AM to 11 PM on Fridays and Saturdays.

Can I get assistance if I'm unsure about what to buy?

Yes, customers have reported receiving assistance when unsure about what to buy. Staff members are described as kind and willing to help, which enhances the shopping experience.

Is there a mask requirement when visiting the store?

Yes, there is a mask requirement when visiting the store, as indicated by a sign on the door.

What others say about Sara's Secret

Customer reviews of Sara's Secret are mixed, highlighting both excellent and poor experiences. Many patrons praised the staff, particularly Levy and Kianna, for their exceptional customer service and product knowledge, making first-time visitors feel comfortable and welcomed. However, some customers reported negative experiences, particularly regarding the exchange policy, which lacks clarity and signage. The store's cleanliness and atmosphere received no specific mentions, but the overall sentiment leans towards a positive shopping experience when assisted by knowledgeable staff. Customers have expressed intentions to return, especially if they receive help from standout employees.

Recent Reviews

  • HORRIBLE!! My girlfriend and I were visiting from out of town. We purchased over $150 in lingerie, lube, etc. We told the sales associate that were from out of town. Being that we are leaving to go home the associate said we don't need a receipt. All good. However, one of the pieces of lingerie was the incorrect size. We came back when they opened the next morning and they would not let us exchange for the right size. The piece being returned was brand new and not worn. It was "explained" to us that there were no exchanges. So where was the signage? Nowhere. She then said since I didn't have a receipt they wouldn't do anything. I offered to show the credit card transaction, but nope. So in the end we left the brand new lingerie there as it was an XL and we needed a small. Horrible customer service. They could care less how much money we spent which is fine, but it should have been explained to us that all sales are final. There was no signage saying this either, so who's really in the wrong?? All we wanted to do is exchange sizes. Horrible. I would NEVER recommend such a shady business who employs rude associates.
  • I don’t normally leave reviews but my experience here a few days ago has me wanting to make sure this employee gets recognized. From the moment I walked into the store Levy made me feel completely at ease. This was my first time going into an actual adult store, haven’t had the courage to do it. She welcomed me with a smile and offered her assistance should I need it. I was a little overwhelmed at the amount of different toys and ended up pacing for a few minutes trying to figure out what the heck I was looking for. She came over and asked if I needed help. I explained it was my first time and I had no idea what I was looking for. She was very kind and understanding, which she had no idea how much that meant to me. What could have been a terrible, embarrassing experience was actually an easy fun one. By the end of it we were laughing like old friends. I don’t know if the owners read these reviews but I hope you read this one. Levy is an amazing employee and I can’t tell you how lucky you are to have her. I will definitely be a repeat customer as long as she is there! Already planning my next visit as her recommendation was spot on and now I want more haha. If I could give 10 stars for customer experience I would. Don’t miss out on this place and ask for Levy when you go! You won’t be disappointed!!
  • I came in on at 9:30 on a Friday with my partner website says they're open until 11pm and store hours on the door do as well, a sign on the door stating masks required, which we were both wearing. We tried to open the door and it was locked the lady in the store would not allow us in.
  • Thank you Kianna for your professionalism and your customer service . You deserve a promotion for your level of knowledge and dedication to customer satisfaction.
  • Kianna was very attentive and hands on. I highly recommend her service 🫶🏼🫶🏼

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