The Stockroom / Syren Latex in Los Angeles, CA
Located in Los Angeles, The Stockroom / Syren Latex offers a diverse selection of BDSM merchandise and latex products. With a welcoming atmosphere and knowledgeable staff, customers can explore various items while receiving guidance on fit and care. The store is open daily from 12 PM to 8 PM, making it convenient for visitors. Whether you're a first-time shopper or a seasoned enthusiast, the team is dedicated to providing a judgment-free experience. However, some customers have expressed concerns about online orders and product descriptions, particularly regarding items marked for 'novelty use only.' Despite these issues, many appreciate the store's in-person service and the variety of products available.
Is this place clean?
Unclear based on provided data, but customer reviews do not specifically mention cleanliness. Generally, a well-maintained store is expected in retail environments, especially in specialty shops like this.
What types of BDSM merchandise do you offer in-store?
The Stockroom offers a great variety of BDSM merchandise, including latex items. Customers have noted the helpfulness of staff in finding the right products and providing educational insights about care and fit.
How does your customer service handle online order issues?
Customer service for online orders has received mixed reviews. Some customers reported difficulties in resolving issues with products marked for 'novelty use only,' citing a lack of response to emails and inadequate support when issues arose.
Can I get assistance selecting men's sex toys without feeling judged?
Yes, customers have indicated that they felt welcomed and not judged when seeking assistance with selecting men's sex toys. The staff is noted for their friendly and non-judgmental approach.
What is your return policy for novelty items purchased online?
The return policy for novelty items appears to be strict, as several customers have reported no options for returns or store credit when receiving products that were not as expected. This has led to frustration among some shoppers.
Do you provide detailed product descriptions for lingerie and toys?
Unclear based on provided data, but customers have expressed concerns regarding the clarity of product descriptions, particularly for items that are labeled for novelty use only. This suggests that more detailed descriptions may be needed.
Is there a way to get fit or care advice for latex items in-store?
Yes, in-store assistance for latex items includes advice on fit and care. Customers have appreciated the staff's willingness to educate them on these aspects, making the shopping experience more informative.
How welcoming is the atmosphere for first-time visitors?
First-time visitors generally find the atmosphere welcoming and friendly. Many reviews highlight the kindness and generosity of the staff, making newcomers feel comfortable and supported during their visit.
What others say about The Stockroom / Syren Latex
Customer reviews highlight a mix of positive and negative experiences at The Stockroom / Syren Latex. Many patrons praise the knowledgeable and friendly staff who create a welcoming environment, particularly for first-time visitors. Reviewers often mention the helpfulness in selecting latex items and providing care advice. However, several customers have expressed disappointment with online orders, specifically regarding a lack of clear product descriptions and inadequate customer service when addressing issues. This has led some to suggest shopping elsewhere for more reliable product information. Overall, while the in-store experience is generally positive, online shopping has raised concerns for some.
Recent Reviews
- Staff was interested. Made you feel you were no different than anyone else. Answered questions that helped you relax and feel better knowing you are not alone. Even helping with more access to information and going above and beyond with customer service.
- Great variety of BDSM merchandise. Lilly was great helping me find latex. She also educated me about the care / fit. Super helpful, welcoming, ZERO judgment or attitude. Highly recommend in store and their inline store.
- I stopped in Thursday evening before close to get some things for the LA BondXBall at the Mayan, and the folks working there that night were SOOOO kind, generous, and sweet to me. Gave me tons of great info and lovely conversation. Thank you so much for the hospitality!!!🙏🫶🫶🫶
- I am super disappointed with both the product & then the ensuing lack of customer service I received. I ordered a product that was for NOVELTY USE ONLY written all over the package. This was NOT detailed on the website description. I would have not ordered this if I had known. I had to email THREE TIMES(no response) & then finally call & was directed to again email. No return-I get that..but no offer of store credit either. I have purchased many things from the Stockroom over the years. However, this will ABSOLUTELY be the last time. I wish I had just purchased from Good Vibrations-that way I would have known what I was getting and they would have stood behind their product.
- My partner and I picked out some items online and purchased them. Sadly, we were left disappointed with both the product and poor customer service. We selected some products that we intented to use. However, when they arrived, we were disappointed to find NOVELTY USE ONLY written all over the package on a couple of items. This meant we could not safely use the items. This information was NOT disclosed on the website description and would have impacted our purchase selection. My partner emailed several times, got no response, called and was told that there was nothing that could be done. My partner or I have purchased many things from the Stockroom over the years. I think we are going to look to other companies like Good Vibrations that clearly disclose what items are safe for real use and which ones are for "Novelty Use Only." Since the Stockroom refused to disclose this information clearly on their website, we can't trust that anything we buy will be useable. UPDATE – It looks like the Stockroom replied to my review and mansplained what Novelty Use Only means. Since they clearly know the difference between novelty and medical products, they should know they should clearly mark which products are which grade. Also – We did reach out to the email they provided and received messages in response to our emails where they said "nothing can be done". Please read every negative review. They always say they will address it, but they never seem to do so. It is the same problems again and again. The solution is simple…. Shop elsewhere.